Subject: English Language Test - Shailendre Rawat
From: Shailendre Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Aug 2021 08:30:03 -0400

| | Foreign Language Screening Test

Name | Shailendre Rawat    /  (91) 7906236128    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Thank you for reaching us. Hope you are doing well!

I am really sorry to hear that the item was not yet delivered. It seems there has been an issue with the address due to which the order remains undelivered. The order was shipped on the same date on which the order was placed, however, due to an incorrect address the courier company is unable to deliver it.

I request you to please contact the courier team with the order's tracking Id JJ89ui, and please provide them with your correct address so they can deliver the order at the earliest.

Please let me know if any further issues occur.
Stay Safe!
Best
Shailendre

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thank you for reaching us. Hope you are doing well!

I am really sorry to hear that the item was damaged during installation. I understand the frustration you might be feeling since this was a new product and trust me I want to make this right by you.

I see that you wanted either a replacement or a refund for the order and I stand by your request as I can issue a replacement or provide a refund, whichever, you chose.
Please let me know how you want me to proceed in this regard.

Looking forward to hearing from you.
Stay Safe!
Best
Shailendre

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