Subject: Tech Support Candidate - CHANDAN RAI
From: CHANDAN RAI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Aug 2021 06:37:27 -0400

| | Tech Support Test

Name | CHANDAN RAI
E-mail | [email-masked]
Phone Number | (91) 7488862925
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zte telecom | Omcr engineer | 2018 | 18000
Previous Employer 1 | Ericsson.ind Pvt.ltd | Knock engineer | 2019 | 20000
Previous Employer 2 | Samsung | Tech support | 2021 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Will try to login with some another browser then we chech the URL is correct or not if still problem persist we chech internet connection is working properly or not weather through wifi or hotspot if it's connected then we check there is internet access or not if wifi not works will try to connect through LAN and then try and also we cross check with another system weather this link is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on blutooth speaker
2.switch on the mobile bluetooth
3.ayour bluetooth speaker name is showing in bluetooth speaker list.
4.click on that paired with the device and the speaker get connected through phone.

What according to you makes you a good candidate for customer service or technical support job? | As we have experienced as a technical engineer in telecom provided troubleshoot on lan wan vpn so i am able to understand the query and provide complete resolution
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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