Subject: English Language Test - Ritu Raj Singh
From: Ritu Raj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Aug 2021 00:01:30 -0400

| | Foreign Language Screening Test

Name | Ritu Raj Singh    /  (201306) 8800839650    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

I am sorry that you had trouble in receiving your order. As I can see that your order has been dispatched and delivered to the wrong address as address details were not correct. We will make sure that your order is delivered to you in next 2 to 3 business days. Sorry for inconvenience

Sincerely
RITU RAJ SINGH

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir

I am really sorry to hear about your situation. Our support team will visit your house in next 24 hours and will try to fix your problem and if it cannot be fixed and we will replace it.

Sincerely

RITU RAJ SINGH

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