Subject: Daily performance summary for LiveSalesman team for Aug 19th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Aug 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 19th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 2 | 42 | 3 | 47
Mohd Iqbal | 0 | 0 | 29 | 3 | 32
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Mohammed Abdulwahed | 0 | 3 | 0 | 1 | 4
Abdulmajeed Alanzy | 0 | 1 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 4 | 1 | 6
Mohammed Ali | 0 | 0 | 1 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 3 | 1 | 0 | 4
Limia Alqarny | 0 | 4 | 0 | 0 | 4
samah Alharby | 0 | 4 | 0 | 0 | 4
RAMI KASSAM | 0 | 0 | 39 | 3 | 42
Saleh Ahmed | 0 | 0 | 12 | 3 | 15
Syed Ataullah | 0 | 0 | 3 | 0 | 3
Grand Total | 2 | 17 | 131 | 14 | 164

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | Delivery Status | 64
| | Missing items\parts | 1
| | Partial Delivery | 3
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 2
| | Refunds after Return | 3
| | Return item not received | 1
| | Return Request Initiation | 6
Customer Services Total | | | 96
Live Sales | Pre-Sale | Promotion guide | 1
Live Sales Total | | | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 3
| | Promo Code | 3
| | Store Availability | 5
| | Store Location | 2
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 3
| | Return Policy | 1
| Product Related | Product Specification | 24
PreSales Total | | | 45
Grand Total | | | 147

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 0 | 0 | 0 | 1 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 6 | 0 | 0 | 0 | 2 | 7 | 15
Mohd Iqbal | 6 | 2 | 2 | 0 | 1 | 2 | 13
Yahkoob Erachat | 0 | 2 | 3 | 3 | 3 | 11 | 22
Malek Hosan | 6 | 0 | 2 | 0 | 1 | 2 | 11
Saleh Ahmed | 6 | 2 | 0 | 1 | 0 | 1 | 10
RAMI KASSAM | 6 | 4 | 2 | 4 | 2 | 0 | 18
Javed Aslam | 0 | 0 | 1 | 1 | 0 | 0 | 2
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 32 | 10 | 10 | 9 | 9 | 23 | 93

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 3 | 5
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Saleh Ahmed | 0 | 0 | 0 | 0 | 1 | 2 | 3
Yahkoob Erachat | 0 | 1 | 0 | 1 | 0 | 3 | 5
Javed Aslam | 6 | 0 | 0 | 2 | 3 | 1 | 12
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Limia Alqarny | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abdulmajeed Alanzy | 1 | 2 | 0 | 0 | 0 | 0 | 3
Hassan Saeed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Abdulwahed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 11 | 5 | 0 | 4 | 4 | 11 | 35

Please feel free to reach out for any further clarifications.