Subject: Daily performance summary for LiveSalesman team for Aug 19th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Aug 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 19th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 9 | 0 | 1 | 11
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 7 | 7 | 23 | 0 | 0 | 37
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 4
Mohammed Ali | 1 | 0 | 2 | 0 | 9 | 12
Jok Kuol | 0 | 2 | 18 | 0 | 1 | 21
Mohammad Faizan | 0 | 2 | 25 | 0 | 0 | 27
Sreelal.t CT | 0 | 3 | 20 | 0 | 0 | 23
Waseem Ahemad . Khan | 0 | 1 | 17 | 0 | 0 | 18
Amir Aziz | 0 | 0 | 0 | 3 | 0 | 3
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 16 | 114 | 3 | 11 | 156

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Day of Delivery - Status | 6
| | Delivery Status | 14
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 16
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
| | Refund for Other reason | 1
| | Return Request Initiation | 4
Customer Services Total | | | 48
Mattress Related | Post-Sales | Product Complaints | 1
| Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 2
No Answer | No Answer | (blank) | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Offers | 1
| | Promo Code | 1
| | Store Availability | 12
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | (blank) | 2
| | Delivery Cost | 5
| | Delivery Time | 3
| | Return Policy | 1
| Product Related | (blank) | 7
| | Combo | 2
| | Pricing | 1
| | Product Specification | 43
PreSales Total | | | 80
Grand Total | | | 134

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 0 | 0 | 0 | 1 | 0 | 1

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 2 | 0 | 2 | 2 | 1 | 10
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Abu Sufian | 3 | 2 | 1 | 2 | 0 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 1 | 0 | 0 | 3
Sreelal.t CT | 1 | 1 | 0 | 1 | 0 | 0 | 3
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammad Faizan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 13 | 6 | 1 | 6 | 2 | 2 | 30

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 10 | 2 | 0 | 0 | 1 | 3 | 16
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 2 | 0 | 0 | 1 | 3 | 17

Please feel free to reach out for any further clarifications.