Subject: English Language Test - Avika Gupta
From: Avika Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 18:59:31 -0400

| | Foreign Language Screening Test

Name | Avika Gupta     /  (91) 9559124654    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey,
Greetings of the day!
Thank you for reaching out to us.
We certainly understand how disappointing this must be, as this is not the service we would like our customers to experience. We looked into the issue only to find out that the address you mentioned for the delivery wasn’t right. But, do not worry. You can still update the address where you want the handbag to be delivered and we’ll intimate our courier partner with the new address.
Please feel free to contact us through this mail, if you require further assistance.
Warm regards,
Avika
Customer Care Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
Greetings from Homebox Team!
Thank you for writing to us for your order number 2248.
We would like to offer our deepest apologies for the trouble you had to experience with us regarding your TV Cabinet order. We understand that this must be truly disappointing to you and we assure you that we’ll provide you with the best possible resolution.
As per our policies, we don’t give refunds but we’ve a free replacement policy. The damaged cabinet would be picked up by our agent and you’ll be provided with a replacement of the product. If you’re okay with the replacement, do let us know through this mail.
Thank you.
Warm regards,
Avika
Customer Care Executive
Homebox Team

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