Subject: Tech Support Candidate - Gaurav Sawlani
From: Gaurav Sawlani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 15:01:21 -0400

| | Tech Support Test

Name | Gaurav Sawlani
E-mail | [email-masked]
Phone Number | (91) 9782997119
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Subject matter Expert | 13 Sept | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2.Make Sure the Internet Connection Works

3.It's a good idea to test if the site you're trying to access is down for everyone, or just you.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on your Bluetooth speaker from power button.

2. Turn on Bluetooth on your phone and search for new device(Speaker).

3. Click on pair option to setup connection and allow the prompt for the code matching.

4. You are ready to use your speaker as soon as you see connected on your mobile device.

What according to you makes you a good candidate for customer service or technical support job? | One of the most important aspect is to better understand customer issue and situation using effective probing techniques. analyzing the issue and defining the path to the resolution or troubleshooting approach. Being transparent and delivering complete information to the customer, helps in maintain customers trust over product and service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |