Subject: English Language Test - Nikhil Gupta
From: Nikhil Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 14:30:16 -0400

| | Foreign Language Screening Test

Name | Nikhil Gupta    /  (+91) 9650188783    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Hope you are doing well!!!

I would like to inform you that the order has been handed over to the courier agency and they are trying to deliver it at your mention address. However, courier agency couldn't be able to deliver it to you because of incorrect address.

Further, would request you to either correct your address or else contact with the courier partner and take the delivery from their respective center.

It was a pleasure to assisting you today.

Regards
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings from Homebox!!!

We are sorry for the trouble you have faced.

We have registered your complaint and the same has been forwarded to the concerned team. It takes 6 to 7 working days to resolve it.

Meanwhile, you can use the cabinet till the time of replacement.

It was a pleasure to assisting you today.

Regards
Homebox Team

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