Subject: Talkdesk Customer Newsletter - August 2021
From: Kieran King - Chief Customer Officer <[email-masked]>
To: [email-masked]
Date: Thu, 19 Aug 2021 12:01:31 -0500 (CDT)

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Customer Newsletter, August 2021
Optimizing customer experience and doing more with less are top priorities for Talkdesk customers - and it’s our mission to ensure our customers are achieving these goals. Common KPIs such as average handle time, call volume and deflection, and agent productivity and utilization are on our minds daily. But making a real impact in these areas also requires a significant amount of listening on our part - what does optimization really mean for each of our unique customers? Are you interested in shifting your contact center to a growth center through training and upskilling of your agents? Would you like your contact center to be an innovation center, collecting and aggregating customer feedback 
to be shared back with the rest of your organization? Or would it be more impactful to your business for your contact center to serve as your customer loyalty center, surprising and delighting all while leveraging artificial intelligence (AI) wherever possible? Whatever “doing more with less” means to your organization, we’re here to help make it happen. 

Learn more about the art of the possible 
here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF-_lUET2KwLRXM_fQKorrfVOZRv31yPC3ONELZkFzxNNFvQ1ofMNGioVU5wUz1FJXDu2JJEBw=> and reach out to your CSM to discuss how you’d like to optimize the customer experience for your organization.
Kieran King - Chief Customer Officer
Proactively coaching agents to improve their performance leads to more differentiated, memorable experiences for customers. That’s why we built Talkdesk Quality Management™ — to help you elevate your CX by making it easier than ever to evaluate agent interactions and make improvements based on actionable feedback.

Want to hear first-hand all of the exciting enhancements that are coming to Quality Management over the next 6-12 months?

Join us on Thursday, August 26 at 10:00 a.m. PDT to get an overview of the Quality Management roadmap and a chance to ask our product experts your top-of-mind questions.
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Join us <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF-_lUEUEowboj--gYO9imq7IjztxVDmcAOOvMRFMlYeype-QwATB3Ql09GR6uPuALJxNrQrPU=> on Tuesday, August 31, at 9:00 a.m. PDT for an immersive, three-hour workshop that includes a deep dive on the ins and outs of the contact center. 

Deepen your Talkdesk knowledge in just one day with experts from AWS and Taldkesk and featuring in-depth breakout sessions.

Attendees will receive lunch and an exclusive Talkdesk swag pack. Seats are extremely limited and first-come, first-serve for the live session. All others will receive a recording and treat. We hope to see you there!
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Looking for a space to connect with other Talkdesk customers? The Talkdesk Community <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF-_lUET6G1IB5Jd1PvwUvTiHGHdBSkWZQJRLs4oJeagDbniG6wBiI17f4KwBwkltTXmvkqnrU=> is just the place! The community provides you access to other Talkdesk power uses and some of the brightest minds in CX. 

Pro Tip - Join the groups that interest you the most to stay in the loop on the conversations, news, and updates that YOU want! 

Here are some community favorites to consider:

	- Announcements <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF-_lUET_hJjOe2id-aYKz2GMRV47KngFzQ_0kB5-JNMinML03lJgYsBJ5nq-DJo3Az0wQt990=> - We have exciting events coming up that you don’t want to miss! Follow the Announcements group to stay up to date on Talkdesk and community-specific news.
	- Reporting <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF-_lUET3geEMiEJrtbhRxZDyDWJxIY0J0GIrYNmLV7bGYufKzzRSjehvHQ-jMLciucycMMsM8=> - Is reporting key to your business? Did you miss the recent reporting roadmap webinar? Join this group to catch up.
	- Talkdesk Newbies <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF-_lUETwcZB77xWZSosYdrs2yJTR6YwORUmP7eNDWNVz16iW5LU0aIw6Ah2hIAMJ7egQCsBkA=> - If you’re new to Talkdesk, this is the group for you! Connect with other new users and get up to speed in a flash.

Log in today and get started with the community! Not sure if you have an account? Search your email for a welcome email with the subject of “Welcome to the Talkdesk Customer Community” or ask your CSM for access.
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It’s been another exciting month here at Talkdesk, and we’re thrilled to share the following info to keep our customers in the know:

	- Talkdesk skyrockets to $10B valuation: We are thrilled to announce the closing of our series D funding, with a valuation of more than $10 billion <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF-_lUETzSzkECNPKVdYGxJsFrK3Pb5KO_XCPy_3ZjBAIYPYIkZvLB-ul4MSHkkEauS0Y6dYA4=> 
— placing Talkdesk among the most highly valued private companies in the SaaS or enterprise software industry.
	- Fall ‘21 Release: Innovation at Talkdesk never stops and we are getting ready to unveil another set of exciting new features that will advance the state-of-the-art in your CX strategy and operations. Join us for our Fall ‘21 Release 
Webinar <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF-_lUET9Fij9w8EcYPV_23_QBUf1Yg8nhVs6t9s2Ws4V_3NSR5XDDad6iCr2OA12KBy54-b6M=> on Thursday, September 23 at 10:00am PST. Come learn about our new capabilities in digital channels, AI, analytics, integrations and much more.
	- The new way to contact Talkdesk Support: Our brand new Support webform <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF-_lUEUG4uoGU14204csxn217hgu_AwDX8CJmrfnq8dYNmdLkPS-GO4vIqGpRIi53OkT285Ro=> has a set of benefits that we think you’ll love. The platform will now serve-up links to Knowledge Articles, provide enhanced visibility into current and past tickets, and more. Make sure to bookmark and start using the webform <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF-_lUEUG4uoGU14204csxn217hgu_AwDX8CJmrfnq8dYNmdLkPS-GO4vIqGpRIi53OkT285Ro=> today!
	- Talkdesk recognized as a leader: We’re excited to share that Talkdesk has been positioned again as a LEADER in the 2021 Gartner® Magic QuadrantTM for Contact Center as a Service 
(CCaaS) <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF-_lUET1MSjCj366EUnWspPHIBlKudYNQnsDeBEreDuqfCqvqbm4XwwZ-6euQJ4em1BrSGmT4=>! We believe this placement in the Leaders quadrant validates what you, our valued customers, say about Talkdesk CX Cloud and the competitive advantage it brings to your contact centers.
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Resource Center <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF-_lUET-Nbe1hwAFM01_v1rw1z3piuzltymrgRxFYplVZLMVvGkTPs6DlvjTxNpR-LcWzYdEM=>         Talkdesk Academy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF-_lUEUFd6YK_dbiy1sVhyD8O-7b7hTVhpxNJzRHaEiKxLYe6wqoOzd4z6CpNgh7WyLBORYt0=>         Talkdesk AppConnect <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF-_lUET4Yk5SLuTQLGnMP-yFXkzvvPmN5EXUk1v0RYVbcBygYuRWVKl3yzWtR5QBlPOOEr0gY=>         Talkdesk Knowledge Base <https://go.talkdesk.com/ODQzLURPRS03MTgAAAF-_lUET6zHrlCkyUiTAguxewjJallDsXzYn5r3LwrbQGC8X2Kfb7Q_vyz8Vm6uc2yvDdlj_Uk=>
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