Subject: English Language Test - Sudeep Banerjee
From: Sudeep Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 11:15:16 -0400

| | Foreign Language Screening Test

Name | Sudeep Banerjee    /  (+91) 8287270772    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Xyz,

Greetings for the day,

This mail is regarding the delivery status of your Order ( Order no ),

We have checked and found that the delivery address as mentioned by you is wrong, hence our delivery partner was not able to complete your delivery,

Request you to kindly write back with your correct address so that we can reinitiate the delivery from our end again,

We apologise for the inconvenience caused you by this delay and promise to  prioritise your delivery post receiving your correct address,

Feel free to write back to me in case you have any  questions.

Best Regards,
Sudeep Banerjee.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings for the day,

We have received a refund/replace request from you regarding Order ( Order No )

We are sorry if you didn't like the quality of the Tv Cabinet delivered to you,

Quality and Customer satisfaction are the most important things for us here at Homebox and we assure you that your issue will be resolved on priority,

Please help us understand your issue correctly by sharing some pictures of the product you have received,

Once our team has verified the same, instant replacement of the product will be initiated from our end.

Please feel free to contact us in case of any doubts or queries

Eagerly waiy for your response,

Best Regards,
Sudeeo Banerjee

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