Subject: Tech Support Candidate - sameer sharma
From: sameer sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 11:13:54 -0400

| | Tech Support Test

Name | sameer sharma
E-mail | [email-masked]
Phone Number | (+91) 9634608990
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inselberg exports pvt.ltd | Business development | feb 2020 | 30000
Previous Employer 1 | KPA corporate solutions LLP | relationship executive | july 2018 | 20000
Previous Employer 2 | Amazon | CSA | may 2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

steps which I would take to troubleshoot the problem:-

1- firstly I will check my internet connection over my system,

2- then I will try to troubleshoot it with my self like disconnecting the internet and connect it again.

3- I will also check the other sites to check whether the problem is with the particular website or is it a network problem and I will check it with my phone also.

4- if the problem still persists I will restart my router and wait for the connection to be stable again.

5- if the problem still persists then I will contact  my internet service provider.

these would be the steps that i will follow

thanks.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first, go to phone settings and click on the Bluetooth icon to make it active

then turn on the Bluetooth speakers and try to connect the phone with speakers

if there is any problem with the connectivity then open phone settings and check whether the phone is available to connect with other devices and turn on the active mode of the phone's Bluetooth for connection.

What according to you makes you a good candidate for customer service or technical support job? | I have previous experience in customer support also I have been very interactive with customers and resolving their queries. I took my job very seriously and I love to keep doing this work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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