Subject: EPOS Productivity Report - 18th August
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>, Abhishek Kumar <[email-masked]>
Date: Thu, 19 Aug 2021 06:09:22 -0700 (MST)

Hello Sir, 

Please find below the productivity report for yesterday. 

Shift 	Agents 	inbound 	outbound 	Outbound not connected 	Chat taken 	Public Comments 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 
APAC 	Anupam Tiwari 	4 	12 	1 	4 	18 	38 	0:05:04 	5:40:43 	0:44:48 	1:30:02 	0:58:52 	8:59:29 	1:10:00 	1:04:50 
APAC 	Jessica Chen 	0 	2 	4 		8 	10 	0:05:48 	1:50:33 	0:00:58 	0:00:00 	0:05:43 	2:03:02 		0:00:00 
APAC 	Marika Fujita 	6 	3 	3 	5 	33 	47 	0:01:06 	6:49:37 	1:43:07 	0:01:53 	0:23:43 	8:59:26 	1:04:00 	0:41:00 
															
EMEA 	Antonio Iunco 												OFF 		OFF 
EMEA 	Dipanshu Sharma 	3 	16 	5 		35 	54 	1:08:23 	5:03:49 	1:11:06 	0:00:00 	1:35:56 	8:59:14 		OFF 
EMEA 	Grace Boussi 	3 	16 	6 	3 	33 	55 	0:07:54 	6:24:52 	1:26:44 	0:04:34 	0:54:59 	8:59:03 	0:25:00 	1:06:18 
EMEA 	Dheeraj Tripathi 	0 	2 	7 	2 	14 	18 	0:01:30 	8:30:24 	0:15:49 	0:03:37 	0:08:19 	8:59:39 	0:06:00 	0:13:26 
EMEA 	Ismael Zakaria 	3 	7 	2 	1 	28 	39 	2:12:53 	4:19:16 	1:18:05 	0:18:55 	0:50:27 	8:59:36 	0:21:00 	1:16:00 
EMEA 	Rosette Modiri 	1 	15 	4 		24 	40 	0:06:17 	6:54:26 	1:07:56 	0:17:31 	0:33:10 	8:59:20 		1:25:27 
EMEA 	Levente Szabo 	5 	19 	2 	1 	28 	53 	0:45:24 	4:21:15 	0:54:38 	0:06:03 	2:51:49 	8:59:09 	0:02:00 	0:58:41 
EMEA 	Sebastian Constantin Coldea 	10 	3 	2 		21 	34 	0:23:05 	6:39:31 	0:38:46 	0:00:15 	1:17:56 	8:59:33 		0:39:01 
EMEA 	Sebastian Dumitru Macriniuc 	1 	8 	1 		27 	36 	0:05:44 	7:04:47 	0:44:05 	0:21:25 	0:43:37 	8:59:38 		1:05:30 
															
US 	Arjun Hurry 	8 	3 	0 	2 	31 	44 	0:20:39 	4:52:48 	1:46:31 	0:00:06 	1:21:55 	8:21:59 	0:43:00 	1:03:37 
US 	Bharat Bhushan 	0 	3 	0 		27 	30 	0:03:13 	8:22:51 	0:33:14 	0:57:30 	0:02:59 	9:59:47 		1:30:44 
US 	Md Modassir Hassan 	7 	8 	0 	2 	23 	40 	1:18:11 	5:18:26 	1:53:31 	0:00:00 	0:30:19 	9:00:27 	0:17:00 	1:36:31 
US 	Pravesh Singh 	6 	10 	0 	1 	24 	41 	1:02:06 	4:17:50 	2:29:10 	0:00:11 	1:09:30 	8:58:47 	0:15:00 	2:14:21 
	Grand Total 	57 	127 	37 	21 	374 	579 	7:47:17 	86:31:08 	16:48:28 	3:42:02 	13:29:14 	128:18:09 	4:23:00 	14:55:26 

Regards, 
Ashish Dabral