Subject: Tech Support Candidate - vijay sharma
From: vijay sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 08:34:51 -0400

| | Tech Support Test

Name | vijay sharma
E-mail | [email-masked]
Phone Number | (91) 8839447032
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer Pvt. Ltd. | Customer Service Executive | 7th sept 2021 | 30000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Here is what I would do to fix the issue with the website:-

- First thing would be to check for internet, whether the device is connected and internet is working or not.

- If connected and still not able to open the website then, I'd check for other website if they are working or not.

- if other sites are working and concerned website is not then I'd check for the server status of the website.

- if the server status is up that'd mean an issue with my browser. Hence I would try to restart browser and check for any extensions blocking the website to load. Then I'd clear cookies and cache to see if that fixes the issue. if that doesn't work then  I'd certainly try to switch to different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Here are the steps when connecting first time:

- Turn on Bluetooth speaker
- Go to setting -> Bluetooth -> Turn on -> Search for devices -> Tap on the name of the concerned Bluetooth device -> Pair

Here are the steps when connecting after the device has been paired:

- Turn on Bluetooth speaker
- Go to notification panel on mobile
- Tap on Bluetooth and turn it on
- It should connect automatically, if not then select the concerned device and it should pair it.

What according to you makes you a good candidate for customer service or technical support job? | I have been inspired and fascinated by technology all my life and I absolutely love working with people. I want to use my skills to solve issues that customer face. I just want to make life easier for people who run in to technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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