Subject: English Language Test - Anukool Singh Chauhan
From: Anukool Singh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 07:22:41 -0400

| | Foreign Language Screening Test

Name | Anukool Singh Chauhan    /  (110074) 9560095435    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We have received mail for your order status query. Which is already to delivered, If you have not received it yet, please let us know.We regret for inconvenience

With best regards

Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We have received your mail for receiving scratched TV cabinet. We are sorry for the inconvenience. Our team will replace the unit soon.

With best regard

Team Homebox

| |