Subject: Tech Support Candidate - Naveen Rao
From: Naveen Rao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 07:05:40 -0400

| | Tech Support Test

Name | Naveen Rao
E-mail | [email-masked]
Phone Number | (110084) 8586090535
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | North Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Alliance advertising and Marketing Pvt Ltd | Senior IT Executive | Friday | 28000
Previous Employer 1 | M Intergraph systems Pvt Ltd | Field Engineer | Saturday | 22000
Previous Employer 2 | Crux computronix Pvt Ltd | Senior Engineer | Saturday | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I'm checking the internet connection.
Second I'm checking the timing of systems because sometimes we face the problem from timing issue. 3rd I'm trying to check browser updation and trying to open with other browsers. 4th If problem is not resolve so I'm trying to check hardware like CMOS cell because sometimes it's creating issue

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the device bluetooth & open your mobile bluetooth. Then search the device name of your bluetooth device. Then connect the device after connect your mobile is pair with Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I'm talking with customers to politely & respectfully.
I'm trying to resolve all issue ASAP & tell to customer for best using device. How they secure his devices in good condition.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |