Subject: Tech Support Candidate - Asit Yadav
From: Asit Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 06:12:11 -0400

| | Tech Support Test

Name | Asit Yadav
E-mail | [email-masked]
Phone Number | (91) 8052030264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | 42, sector 53, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Home phone

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus international | Technical support Representative III | July 09, 2021 |
Previous Employer 1 | Tech Mahindra | Customer support representative | February |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, we will try to narrow down the cause of the problem.

I will open a new tab and then the other browser to see if I can open a different websites.

If the browser will be able to load the different website so It will sure that the issue is with the www.ndtv.com.

Now, if the issue is still occuring than I will try to clear the cache of the browser and I have a antivirus on my computer so I will disable it.

I can also try to open the website in incognito mode.

If still I am not able to browse the website so I will wait for some time or I can directly contact to the website for this issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
touch and hold Bluetooth  then tap pair new device. If I don't find Pair new device, then I will check under "Available devices" or tap More.
After that I will tap on the name of the Bluetooth device which I want to pair with my device.
Then I only need to follow the instructions that will be present on the screen.

What according to you makes you a good candidate for customer service or technical support job? | I already have the necessary experience in this industry and I also have the necessary skills, qualities and attributes to come into the role and learn the position quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |