Subject: English Language Test - Mohd Fahad
From: Mohd Fahad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 05:21:08 -0400

| | Foreign Language Screening Test

Name | Mohd Fahad    /  (+91) 789580900    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
Customer service executive
Babyshop.com

Sir as per your order , we had shipped it to the address you provided us while you placed the the order. Unfortunately, the corrier guy was unable to deliver the order as it was found to be wrong.
Kindly share us you contact details and correct address.
Thanks
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We have received the complaint against the TV cabinet you just installed at your home. We would like to assist you with the best possible service.
Firstly let us know something
Was the TV cabinet already scratched or it happened during the installation?
Please send us the images as we may look how it might have damaged.

Regards,
Homebox team

| |