Subject: Tech Support Candidate - Nishikant ojha Nishikant
From: Nishikant ojha Nishikant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 05:09:30 -0400

| | Tech Support Test

Name | Nishikant ojha Nishikant
E-mail | [email-masked]
Phone Number | (91) 9555891847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Beno support | Sr. Technical sales | June 2016 | 33000
Previous Employer 2 | Softwill Infotech Pvt Ltd | Sr. Technical sales | Nov 2020 | 35000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The following trouble shooting steps need to take inorder to resolve the issue.

1. Check internet connection.
2. Make sure website address is correct.
3. Check internet cable is connected properly or not.
4. Need to check website is blocked or not.
5.Restart router and computer.
6. Try to use website on another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to Connect Bluetooth speaker to mobile phone.
1. Turn on Bluetooth speaker.
2. Go to phone settings.
3. Open Bluetooth option.
4. Click on search device's
5. Paired with Bluetooth speaker and click on connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Provide instant solution.
2. Good technical knowledge.
3. Customer understanding.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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