Subject: Tech Support Candidate - Shahbaz khan
From: Shahbaz khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 00:16:50 -0400

| | Tech Support Test

Name | Shahbaz khan
E-mail | [email-masked]
Phone Number | (+91) 8181829777
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Syn water technologies pvt ltd | Marketing executive | June 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following steps can be taken to troubleshoot the problem:-
1. Make sure internet connectivity is stable or not properly connected or not.
2. By simply restarting device we can also solve the issue.
3. We can also refresh or reload the page by clicking on refresh button available on tab.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect bluetooth speaker to a mobile phone:-
1. First make sure bluetooth device is on.
2. Now we have to on bluetooth function in our mobile phone.
3. And after above steps we have to search for a bluetooth pairing device in our mobile under bluetooth section.
4. And now we have to tap on the name that might be displayed under buletooth section in our phone while searching for a bluetooth speaker.
And now we are ready to use bluetooth speaker connected to our phone.

What according to you makes you a good candidate for customer service or technical support job? | Most important thing for a good candidate in customer service is communication skills , confidence in speaking and most important he/she should be also good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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