Subject: Daily performance summary for LiveSalesman team for Aug 18th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 18th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Hasan Nour | 2 | 8 | 31 | 6 | 47
Mohd Iqbal | 0 | 0 | 33 | 3 | 36
Hassan Saeed | 0 | 2 | 0 | 0 | 2
Mohammed Abdulwahed | 0 | 2 | 0 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 1 | 0 | 0 | 1
Javed Aslam | 0 | 3 | 3 | 0 | 6
Limia Alqarny | 0 | 1 | 0 | 0 | 1
samah Alharby | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 2 | 0 | 2 | 4
Malek Hosan | 0 | 0 | 16 | 4 | 20
RAMI KASSAM | 0 | 0 | 26 | 7 | 33
Saleh Ahmed | 0 | 0 | 16 | 3 | 19
Yahkoob Erachat | 0 | 0 | 12 | 5 | 17
Grand Total | 3 | 20 | 137 | 30 | 190

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 80
| | Missing items\parts | 1
| | Partial Delivery | 3
| Product Complaint | Complaint within Warranty | 16
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 1
| | Refunds after Return | 5
| | Return item not received | 2
| | Return Request Initiation | 1
Customer Services Total | | | 119
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
Mattress Related Total | | | 1
No Answer Total | | | 1
Mattress Related | Post-Sales | Returns and Free Trial | 1
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | Payment Methods | 3
| | Store Availability | 3
| | Store Location | 2
| | Using Shukran Points | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 4
| | Delivery Time | 4
| Product Related | Product Specification | 29
PreSales Total | | | 48
Grand Total | | | 170

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 1 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 0 | 1 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 6 | 0 | 2 | 0 | 0 | 2 | 10
Hasan Nour | 6 | 0 | 0 | 1 | 1 | 9 | 17
Mohd Iqbal | 8 | 1 | 4 | 1 | 1 | 5 | 20
Yahkoob Erachat | 5 | 4 | 1 | 4 | 3 | 10 | 27
Malek Hosan | 7 | 1 | 1 | 2 | 0 | 2 | 13
RAMI KASSAM | 10 | 4 | 0 | 5 | 2 | 0 | 21
Javed Aslam | 0 | 2 | 0 | 1 | 0 | 0 | 3
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 44 | 12 | 8 | 14 | 7 | 28 | 113

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 3 | 0 | 1 | 0 | 2 | 2 | 8
Saleh Ahmed | 0 | 0 | 1 | 0 | 3 | 4 | 8
Yahkoob Erachat | 3 | 0 | 1 | 1 | 3 | 3 | 11
Javed Aslam | 2 | 1 | 0 | 2 | 1 | 1 | 7
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Limia Alqarny | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abdulmajeed Alanzy | 4 | 0 | 0 | 0 | 0 | 0 | 4
Hassan Saeed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammed Abdulwahed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 2 | 3 | 3 | 9 | 11 | 47

Please feel free to reach out for any further clarifications.