Subject: Daily performance summary for LiveSalesman team for Aug 18th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Aug 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 18th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 22 | 0 | 7 | 30
Waseem Ahemad . Khan | 0 | 0 | 5 | 0 | 0 | 5
Mohammed Ali | 1 | 0 | 5 | 0 | 19 | 25
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 2
Mohd Iqbal | 0 | 0 | 1 | 0 | 0 | 1
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 6 | 1 | 21 | 0 | 0 | 28
Amir Aziz | 1 | 0 | 0 | 2 | 0 | 3
Abu Sufian | 0 | 7 | 27 | 0 | 0 | 34
Jok Kuol | 0 | 5 | 24 | 0 | 0 | 29
Mohammad Faizan | 0 | 2 | 21 | 0 | 0 | 23
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 10 | 16 | 126 | 2 | 26 | 180

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 27
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 8
Customer Services Total | | | 60
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 3
| | Store Availability | 12
| | Store Location | 1
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 2
| | Delivery Time | 3
| Product Related | Combo | 2
| | Pricing | 1
| | Product Specification | 60
PreSales Total | | | 88
Grand Total | | | 150

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 8 | 10 | 0 | 0 | 0 | 0 | 18
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 14 | 10 | 0 | 0 | 0 | 0 | 24

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 0 | 1 | 1 | 0 | 1 | 5
Abu Sufian | 5 | 2 | 1 | 1 | 0 | 1 | 10
Ankit Kumar | 2 | 2 | 1 | 3 | 0 | 1 | 9
Sreelal.t CT | 1 | 0 | 2 | 0 | 0 | 0 | 3
Mohammad Faizan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 0 | 0 | 0 | 3
Grand Total | 13 | 6 | 5 | 5 | 0 | 3 | 32

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 13 | 1 | 0 | 1 | 1 | 1 | 17
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 15 | 1 | 0 | 1 | 1 | 1 | 19

Please feel free to reach out for any further clarifications.