Subject: English Language Test - Ritu Raj Singh
From: Ritu Raj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 14:50:48 -0400

| | Foreign Language Screening Test

Name | Ritu Raj Singh    /  (201306) 8800839650    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

We have received your message regarding to check the status of your order. We would like you to inform that your order has been shipped successfully and will be delivered in 3 to 4 business days. Thank you for being patient.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

We are sorry to hear about your situation. We will send your support team in next 24 hours to look into your issue and if it can’t we repaired than we will surely replace it

Kind Regards
RITU RAJ SINGH

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