Subject: English Language Test - Tushar Chhabra
From: Tushar Chhabra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 05:59:51 -0400

| | Foreign Language Screening Test

Name | Tushar Chhabra    /  (+91) 9899770149    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We tried delivering your order today but it couldn’t be delivered. As per the courier facility the residential address provided by you is incorrect. Please provide us with the correct residential address so that we can deliver your order successfully.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We are here to help you!
We will initiate the process of your complaint as soon as possible. We apologize for the inconvenience caused.

Thank you

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