Subject: English Language Test - Shweta Jha
From: Shweta Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 05:19:34 -0400

| | Foreign Language Screening Test

Name | Shweta Jha    /  (91) 8777044756    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you so much for contacting us. As per our record, I can see that the address mentioned by you while placing the order is not correct therefore your order is not delivered yet. Please provide us with your latest updated address so we can deliver your package as soon as possible.

Thank you so much for your patience and looking forward to providing you with the best possible services.

Please let me know if I can assist you any further.

Thanks and Regards,
Shweta.
Customer Service Representative.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you so much for contacting us. This is really unfortunate that you have to face this issues. But in order to move forward with your concern we need the pictures of the defects after that only we can move forward with your concern. Kindly provide us the pictures as soon as possible.

Thank you so much for your patience and looking forward to providing you with the best possible services.

Please let me know if I can assist you any further.

Thanks and Regards,
Shweta.
Customer Service Representative.

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