Subject: English Language Test - Shailendre Rawat
From: Shailendre Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 04:46:52 -0400

| | Foreign Language Screening Test

Name | Shailendre Rawat    /  (+91) 7906236128    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Thank you for reaching us. Hope you are doing well.

I see that you wanted an update on your recent purchase. I would like to inform you that the order was shipped on the same day the order was placed, however, I was just updated that the shipping address mentioned on the order is incorrect due to which our shipping partner was not able to deliver it.
I request you to please contact courier team on the number 9876543210 and please provide them an update on the address so that the order can be delivered as soon as possible.

Please accept my sincere apologies for inconvenience caused.
Stay safe!
Best
Shailendre

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thank you for reaching us. Hope you are doing well!

I am really sorry to hear that the item has damages on it. I appreciate you informing me about this.
To make this right I will offer a replacement for the order. I am emailing you an return label using which you can ship us the item you have and I will ship out a replacement at the earliest.

Please let me know if you have any issues with shipping.

Stay safe!
Best
Shailendre

| |