Subject: Tech Support Candidate - AKASH MISHRA
From: AKASH MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 03:25:40 -0400

| | Tech Support Test

Name | AKASH MISHRA
E-mail | [email-masked]
Phone Number | (486001) 7013236496
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rewa
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Firstsource solutions | Support engineer | NA | 32000
Previous Employer 1 | Tata consultancy services | Support analyst | Feb 2020 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check for the network connection.
2) I will try to troubleshoot the network connection.(If there is any issue)
3) I will check if mismanaged Domain Name/SSL.
4) I will if the site is blocked by any filter.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on the bluetooth on phone.
2) Pair the available speaker device (Which has bluetooth enabled on it).
3) Connect the speaker to the phone.

What according to you makes you a good candidate for customer service or technical support job?

1) Skill
2) Knowledge
3) Time accuracy
4) Customer satisfaction
5) Quick response to debug the issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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