Subject: Tech Support Candidate - Aakil Ali
From: Aakil Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 02:50:08 -0400

| | Tech Support Test

Name | Aakil Ali
E-mail | [email-masked]
Phone Number | (251301) 9368209651
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Muzaffarnagar UP
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eclipse system Pvt.Ltd | Desktop support engineer | After week | 12800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all  I will check the internet connection is available or not . After that o will check the proxy that is site is blocked or not . And also I will check the nic card is working or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all , i will open the Bluetooth on both devices then seach device name on my phone and then click on device name after then speaker is connected
What according to you makes you a good candidate for customer service or technical support job? | According to me I am experienced person as a desktop support engineer and I handed customer through mail , remote
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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