Subject: Tech Support Candidate - Swetha Regi
From: Swetha Regi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 02:29:51 -0400

| | Tech Support Test

Name | Swetha Regi
E-mail | [email-masked]
Phone Number | (+91) 9133654141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Rahamath nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Senior technician

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | Linux admin | April 2020 | 35
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We need to identify if our internet is working on the other devices, if yes then we have to check if machine is connected to internet or not by checking on different browsers. we have to troubleshoot by deleting cookies and history and also add this website address under internet options in Advance tab.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We have to make sure it is paired with our mobile phone and then turn on the audio functions key.
What according to you makes you a good candidate for customer service or technical support job? | First call resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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