Subject: English Language Test - Abhishek Pandey
From: Abhishek Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 02:24:12 -0400

| | Foreign Language Screening Test

Name | Abhishek Pandey    /  (91) 9648727594    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,
Myself Abhishek and I'm going to assist your concern. I really understand your concern, as we like to inform you that your delivery address was wrong and courier associate tried to contact you but unfortunately he is not able to reach you. Please help us with your right delivery address in order to get the order delivered to you as earliest.
Thank you
Regard
Abhishek Pandey
Customer Associate

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Myself Abhishek, I'm here to help you on your concern. I really apologised for the misfortune happens to you that you had faced from our side. I really understand your concern and I will try to help you out. As we like to inform you that our team will reach at your location and please be assured on our end  that our team will reach you to replace the TV cabinet.
This will be taken as serious learning and this concern will not unnoticed by us.
Thank you
Regard
Abhishek Pandey
Customer Associate

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