Subject: English Language Test - Shahzad Ahmad
From: Shahzad Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 02:04:22 -0400

| | Foreign Language Screening Test

Name | Shahzad Ahmad    /  (+91) 8755595556    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

apologies for delay your Order i will check and confirm what is the status of your order,

your order is delivered you today in case you have any queries please rase the case.

Thanks,
Ahmad

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir,

thanks for contacting us if u have received damage product so please u have available many option in your shopping app if u want to replace this product & refund your amount choose anyone option through your shopping app.

Thanks.
Ahmad

| |