Subject: Tech Support Candidate - Asha Ram Asha
From: Asha Ram Asha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 02:03:54 -0400

| | Tech Support Test

Name | Asha Ram Asha
E-mail | [email-masked]
Phone Number | (091) 8368343594
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi | Junior technical Engineer | March 2021 | 27000
Previous Employer 1 | Inspirisys | Technical engineer | 2019 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check our Internet connect by network icon. Check sending receiving in network. If its all are ok. Clear all cookies & history from browser. Then close the we portal and replay again hopefully the issue eill resolve mostly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Simply open bluetooth in mobile and speaker as well and pair both with each other once it will done so you can play the same
What according to you makes you a good candidate for customer service or technical support job? | I prefer my self to understand the problem with user so that i can calculate the loop hole and find the way to resolve the issue ASAP. I also believe in share & leaning with team mate which help to improve my skills and help me to be the part for long time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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