Subject: Tech Support Candidate - Divya Mohan Srivastava
From: Divya Mohan Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 02:00:46 -0400

| | Tech Support Test

Name | Divya Mohan Srivastava
E-mail | [email-masked]
Phone Number | (+91) 8299204062
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byzan system pvt LTD | Electronic banking support engineer | | 33300
Previous Employer 1 | Intellect design arena ltd | Application support Engineer | 16/07/2021 | 11065
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart My browser.
2.Make Sure the Internet Connection Works.
3.Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Place the Bluetooth device in pairing mode.

2.On the iPhone, open the Settings app.

3.Select Bluetooth.

4.Ensure Bluetooth functionality is switched on. 5.If the Bluetooth toggle switch is green,
Bluetooth is enabled, and nothing needs to be
changed. If not, select the toggle to turn on
Bluetooth.

6.Turning on Bluetooth in the Settings on an iPhone
7.Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up.

8.Make sure the Bluetooth speaker is in pairing mode during this time.

9.The Bluetooth settings screen on an Phone
When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job? | Show willingness to help,show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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