Subject: English Language Test - Anukool Singh Chauhan
From: Anukool Singh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 01:49:15 -0400

| | Foreign Language Screening Test

Name | Anukool Singh Chauhan    /  (110074) 9560095435    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We have received your mail for updated status of your order of hand bag. Unfortunately the order has delivered to the wrong address. Kindly provide us your address again. And we will deliver it to you at address right at the next day. We regret for the inconvenience.

With best regards

Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We received your mail for receiving scratched TV cabinet. We are sorry for all inconvenience, our team will replace the cabinet unit shortly.

With best regards

Team Homebox

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