Subject: English Language Test - Abhishek Pandey
From: Abhishek Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 01:06:12 -0400

| | Foreign Language Screening Test

Name | Abhishek Pandey    /  (+91) 9599374809    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/mam,
I can totally appreciate how frustrating it is to be waiting for your delivery.  I wish there were a way for us to get it to you sooner.
When you ordered, the shipping process started on that same day automatically. Your package was picked up from our warehouse and it's now with our corrier company.
Our corrier company tried to deliver the order to you, but your address is not right as per courier company.
Please reply to this email with another correct address. So, our courier company can deliever your product on time.
I'd love your feedback on that so we can improve for the future.
Once your parcel arrives, if there are any issues at all please hit reply and we can get right back to you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir/mam,
I'm sorry to hear you're not happy with our product. While I'm unable to offer a refund (please see our terms and conditions here), I can replace your product.
Our team will reach out to you soon and you should expect the replacement in about 3 to 5 business days.
If you have any other questions or concerns, just reply to this email. I'll be here to help you in any way I can.
Thank you,
Homebox Team

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