Subject: Daily performance summary for LiveSalesman team for Aug 17th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Aug 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 17th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 11 | 1 | 12
Yahkoob Erachat | 0 | 11 | 10 | 2 | 23
Javed Aslam | 0 | 0 | 14 | 0 | 14
Limia Alqarny | 0 | 2 | 0 | 0 | 2
Hassan Saeed | 0 | 3 | 0 | 0 | 3
Mohammed Abdulwahed | 0 | 5 | 0 | 0 | 5
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 3 | 0 | 0 | 3
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 33 | 1 | 34
Mohd Iqbal | 0 | 0 | 37 | 6 | 43
RAMI KASSAM | 0 | 0 | 42 | 8 | 50
Saleh Ahmed | 0 | 0 | 20 | 3 | 23
Syed Ataullah | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 25 | 168 | 21 | 214

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 102
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 15
| Refunds and Cancelations | Cancelation | 2
| | Product issue | 2
| | Refunds after Return | 4
| | Return item not received | 2
| | Return Request Initiation | 6
Customer Services Total | | | 140
Live Sales | Pre-Sale | Help placing new order | 1
| | Live assist | 1
Live Sales Total | | | 2
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Offers | 6
| | Store Location | 1
| | Using Shukran Points | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 4
| Product Related | Product Specification | 33
PreSales Total | | | 49
Grand Total | | | 194

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 1 | 0 | 0 | 1 | 0 | 3
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 1 | 1 | 0 | 1 | 1 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 7 | 1 | 1 | 0 | 1 | 3 | 13
Hasan Nour | 1 | 0 | 1 | 3 | 2 | 10 | 17
Mohd Iqbal | 11 | 3 | 2 | 2 | 1 | 4 | 23
Yahkoob Erachat | 9 | 3 | 1 | 4 | 3 | 10 | 30
Malek Hosan | 7 | 1 | 1 | 2 | 0 | 3 | 14
RAMI KASSAM | 11 | 3 | 1 | 6 | 1 | 1 | 23
Javed Aslam | 0 | 3 | 0 | 1 | 0 | 0 | 4
Grand Total | 46 | 14 | 7 | 18 | 8 | 31 | 124

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 4 | 0 | 2 | 1 | 3 | 3 | 13
Saleh Ahmed | 0 | 0 | 1 | 1 | 2 | 4 | 8
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 2 | 1 | 0 | 2 | 1 | 2 | 8
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Limia Alqarny | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abdulmajeed Alanzy | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hassan Saeed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammed Abdulwahed | 4 | 0 | 0 | 0 | 0 | 0 | 4
samah Alharby | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 1 | 3 | 4 | 7 | 10 | 43

Please feel free to reach out for any further clarifications.