Subject: English Language Test - Piyali Dhani
From: Piyali Dhani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 14:42:03 -0400

| | Foreign Language Screening Test

Name | Piyali Dhani    /  (+91) 7001347968    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Responding to your query on your hand bag that you ordered on our site, we want you to know that we have shipped your order successfully.. but due to the wrong address provided by you the courier service could not deliver the product to you..

So, We are requesting you to send us your  correct address by email that is provided by us so that we can move forward with the next steps in order to deliver your ordered product to you..

Thank you,
Customer Care Service.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We are very sorry to know the problem regarding your purchased product.
According to the terms and conditions of our site, if you want to replace the product due to any faults or you want your refund, you need to go through our site and apply for replacement or refund. Once you're done with that our team members will reach your house as soon as possible to check the status of your product and help you as much as we can.
Thank you for shopping with us.

Yours faithfully,

Customer Care Service.
Homebox team.

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