Subject: Tech Support Candidate - PRITHWISH SAHA
From: PRITHWISH SAHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 13:48:04 -0400

| | Tech Support Test

Name | PRITHWISH SAHA
E-mail | [email-masked]
Phone Number | (011) 9051825349
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Accenture | Customer Service | 1st October 2020 | 28,769
Previous Employer 2 | Cognizant | Process Executive Data | 11th May 2017 | 10,000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | You can resolve this problem by reloading the page, clearing the cache, clearing the browser cookies, and restarting the browser. If you see this problem, contact your host provider since the cause might be a permission error, a damaged file, or a memory restriction.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following are the steps to connect a Bluetooth speaker to a smartphone:-

1) From the top of the screen, swipe down to the bottom.
2) Bluetooth should be selected.
3) Ascertain that Bluetooth is enabled.
4) Hold the Bluetooth button down for a couple of seconds.
5) Tap a linked but disconnected device in the list of paired devices.
6) The gadget will appear as "Linked" when your phone and Bluetooth device are connected.

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Following are the steps to connect a Bluetooth speaker to a feature phone:-

1) Go to the settings menu.
2) Select Bluetooth from the menu.
3) Bluetooth should be enabled.
4) A list of devices that are available will display.
5) If your speaker isn't listed, click the discoverable button on the speaker - it's usually a button with a Bluetooth symbol on it.
6) Select your speaker on your phone (it may be a random product number, but it should have the speaker's brand name displayed) and you're done!

What according to you makes you a good candidate for customer service or technical support job? | I am first a customer and then a troubleshooter. Hence, I think from the customer's point of view and then go forward with the solutions to problems. So, technically speaking, I put myself into the shoes of the customer which helps me in finding the best troubleshooting solutions for their problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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