Subject: Tech Support Candidate - Om Shankar Kumar
From: Om Shankar Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 13:30:27 -0400

| | Tech Support Test

Name | Om Shankar Kumar
E-mail | [email-masked]
Phone Number | (+91) 8252537666
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ranchi Jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Msdigi Tech Solutions Pvt Ltd | IT Head | | 25k
Previous Employer 1 | CSM Technologies Pvt Ltd | Technical assistant | | 20k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all check internet connection
Check browser
Check internet setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Click on the bluetooth device whether it is on or not
Turn on the bluetooth of mobile phone
Search the bluetooth device
Enter password and click connect.

What according to you makes you a good candidate for customer service or technical support job? | Self motivated and very easy to guide to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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