Subject: Tech Support Candidate - Rahul Chaturvedi
From: Rahul Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 11:25:05 -0400

| | Tech Support Test

Name | Rahul Chaturvedi
E-mail | [email-masked]
Phone Number | (+91) 7838866886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ramprastha Colony, GZB
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WNS Global Services Pvt Ltd | Sr. Associate | NA | 33,000
Previous Employer 1 | CyberVoice Solutions | Asst. TL | 04/19/2021 | 40,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will ask the error code. There maybe 2-3 possibilities. We will run "cmd" as an administrator and will ping to see, whether we are connected to the internet or not. If yes, we will simply restart the browser by force closing it from the "Task Manager" (Windows) or "Force Quit* (MacOS). Else we will follow the below steps.

1. No Network Access: We will try to troubleshoot by restarting the router, as sometimes the router doesn't receives a response from the ISP, even though our device is connected.

2. Error 404: This error generally indicates that browser was able to send a request to that particular server, but the server couldn't understand what was requested. Basically, not a fixable solution from our end.

3. PCBD - Page Cannot Be Displayed: This error generally occurs when there has been some kind of a proxy setting applied while using a VPN or possibly doing a time zone change. It can be troubleshoot by running "inetcpl.cpl" (on the run box) and then clicking on the "Connections", then "LAN Settings", and therefore making sure that the only option which is selected is "Automatically detect settings".

There can be other possible troubleshoot options as well which depends on a lot of factors and yes/no answers.

Given situation can be dealt in detail, if we're aware of the error code.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, we have to make sure the bluetooth on our mobile phone is ON. Then, we have turn the bluetooth ON on the bluetooth speaker (which every different device has a different sound or kind of a notification). Then, we will search for "Pair New Device", where we will find the bluetooth speaker that we are trying to connect to.
What according to you makes you a good candidate for customer service or technical support job? | I have the skills and abilities to speak to the customer in such a polite manner, which can calm an irate customer as well. Along side, I have good technical knowledge as well. So I can do both customer service or technical support, or either one of them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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