Subject: English Language Test - Shivangi Gupta
From: Shivangi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 10:22:47 -0400

| | Foreign Language Screening Test

Name | Shivangi Gupta    /  (244302) 7456869293    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/mam,
I have your order to courier but the location is not matching the sams as you filled in order details. So please contace and direct the location to us.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you sir for your feedback.
We'll exchange the product with the new one.
Don't worry sir. The order will reach on time and if you want to refund then not to worry, our system has that option too.
We'll refund you after receive the product.

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