Subject: English Language Test - Ajay Tiwari
From: Ajay Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 09:59:37 -0400

| | Foreign Language Screening Test

Name | Ajay Tiwari     /  (91) 8770672477    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Buyer,
First of all we are very sorry for the inconvenience caused to you, now we are checking with our dispatch team about your order, please give us 1-2 working days to resolve this issue.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Buyer,
We are very sorry for the inconvenience caused to you, we will request you to share the images of damage parts.

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