Subject: Tech Support Candidate - Ankit Parmar
From: Ankit Parmar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 09:18:07 -0400

| | Tech Support Test

Name | Ankit Parmar
E-mail | [email-masked]
Phone Number | (91) 8743845994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Khora Colony Gzb
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Application Softwares Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 3i infotech | System Engineer | Working | 18500
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will ping that website in CMD or may be network issue . If I am working in any organisation then firewall may be blocks.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First swtich on speaker after that I will open Bluetooth option under settings where I will get Bluetooth name of the available speakers. Sometimes may be I have to do pair device. After all doing this activity , Bluetooth will connect to the speaker.
What according to you makes you a good candidate for customer service or technical support job? | Customer Satisfaction with their problems during troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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