Subject: Tech Support Candidate - Dolly Yadav
From: Dolly Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 09:09:54 -0400

| | Tech Support Test

Name | Dolly Yadav
E-mail | [email-masked]
Phone Number | (91) 7905652120
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Efleet Systems Pvt. Ltd. | Sr. Executive Client Support | | 25769
Previous Employer 1 | Capgemini Pvt. Ltd | Service desk Analyst | 02/01/2020 |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check that computer is connected to internet or not. If computer is connected to internet but still getting error. I will check the proxy, if it is ok and still getting error then I will reset the browser and try again. Definitely, it will resolve the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will go to settings and open bluetooth and refresh it. Available bluetooth connection will show there. Once I click on the connection, firstly it is getting connected to pair, once it is paired then bluetooth can be connected to mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

Active listening,
Analysing problem and forwarded to respective department.
Communicate with customer in better way

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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