Subject: Tech Support Candidate - Shahim Khan
From: Shahim Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 08:55:03 -0400

| | Tech Support Test

Name | Shahim Khan
E-mail | [email-masked]
Phone Number | (91) 8700733160
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | CSA | 01/12/2021 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. What is the error when trying to open the website.
2. Issue on one website or all the websites.
3. Issue on same browser or all the browser.
4. If the issue is with all the browser, check with connectivity.
5. If the issue is with all the website on the same browser, clear the cache, cookies of the browser, close the browser and start again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON the speaker, open the bluethooth of the speaker.
2. Then open the bluethooth of the phone.
3. You will the list of bluethooth devices which is around your phone device.
4. Select the name of the device which is related to speaker.
5. Click on that option, and you will be able to connect the speaker with the phone.

What according to you makes you a good candidate for customer service or technical support job?

Listening to customer and acknowledging it and  giving the resolution.
Basic knowledge of Windows and Mac OS

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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