Subject: English Language Test - Akash Ajit
From: Akash Ajit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 08:50:05 -0400

| | Foreign Language Screening Test

Name | Akash Ajit    /  (91) 8700873884    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ( customers name )

Hope you are doing great. I wanted to check in regarding an issue we are facing that the address you mentioned is not the correct one . Can you please send the correct address so that we can deliver the product on time.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi

I'm very sorry for the inconvenience we have caused . I have forwarded this to my team and we will make sure your problem is taken care of as soon as possible

Thank you

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