Subject: Tech Support Candidate - Praveen Kumar Prajapati Praveen
From: Praveen Kumar Prajapati Praveen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 08:19:45 -0400

| | Tech Support Test

Name | Praveen Kumar Prajapati Praveen
E-mail | [email-masked]
Phone Number | (91) 7379823025
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaunpur U.P
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Lava International Ltd.Noida | Executive Engineer | 25 Aug.2018 | 20 k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-website and browser or system check
2-chekc the proxy settings
3-clear the bowser cache
4-delete winsock catalog entries
5-restart the router
6-contact your internet provider

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Swipe down from the top of the screen.
2-Touch and hold bluetooth.
3-Tape pair new device.
4-Tap the name of the blutooth device you want to pair with your device.
5-Follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

1-First of all need to know key responsibilities area of that perticular job.
2-Proper training.
3-Proper mutual understanding to employee and employer.
4-Good effort of candidate to enhance skills.
5- Dedication for job.
6-Proper management.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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