Subject: English Language Test - Anukool Singh Chauhan
From: Anukool Singh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 08:19:04 -0400

| | Foreign Language Screening Test

Name | Anukool Singh Chauhan    /  (110074) 9560095435    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We have received your complain for the order of your hand bag on the date - (dd/mm/yy). Unfortunately the order has delivered to the wrong address. We will request you to give us your address again so that we deliver it to again. We apologize for all of the inconvenience.

Thanking you

Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We have received your request for return/replace of the TV cabinet which has too many scratches. We would like to inform you that your unit will be replace as soon as possible with the new unit of cabinet.

With best regards

Team Homebox

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