Subject: Tech Support Candidate - Rakesh Dama
From: Rakesh Dama <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 08:18:35 -0400

| | Tech Support Test

Name | Rakesh Dama
E-mail | [email-masked]
Phone Number | (+91) 9480444428
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Lights controls

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ideaaz | Senior design engineer | Till now | 45
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Fill will be check the system is connected to Internet.

And will refresh the Browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Will on Bluetooth in mobile first .

Will pare with the speaker.

What according to you makes you a good candidate for customer service or technical support job?

Very good in analysing problems.

Understanding customer problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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