Subject: English Language Test - Smruti Dhanewar
From: Smruti Dhanewar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 08:08:02 -0400

| | Foreign Language Screening Test

Name | Smruti Dhanewar    /  (+91) 9881047927    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello customer name,
Greetings if the day
We are so sorry about the late delivery.
We value your time, As i see your order is delivered to the wrong address by the courier company, as the address registered with them is wrong.
We will deliver your product within 2 business days.
Thank you for reaching out.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello customer name,
We are sorry to hear that.
Thank you for contacting us.
We will assign the replacement for the product. As per the policy.
We have request the replacement request thank you.

| |