Subject: Tech Support Candidate - Sharjil Ahmad
From: Sharjil Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Aug 2021 04:19:10 -0400

| | Tech Support Test

Name | Sharjil Ahmad
E-mail | [email-masked]
Phone Number | (836) 0328520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GURUGRAM
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | analytics vidhya | sr learning consultant | oct 2020 | 40000
Previous Employer 2 | green tech solution | tech support officer | feb 2018 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

open a new tab and check to see if you can load another website like google.com.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like chrome or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.
The problem only happens with certain websites
If you see any of these error messages, it might just be a problem with firefox's cache:

The connection was interrupted
The connection was reset
The connection has timed out
Try clearing chrome's cookies and cache
Do these steps and then reload the website you're having trouble with.

Click on the menu button menuButton to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.
If clearing chrome's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.
If you don't see any of the error messages above, check to see if any of the specific problems below match what you see:

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Passionate about work and get a lot of enjoyment and pleasure out of it. Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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